FAQ - Frequent Asked
Questions
1. How is a translation charged?
In translation, the price is
usually calculated by source
word, that is to say, the number of words in the original
text determines the final cost. Factors such as complexity
and short deadlines also
influence the price.
Urgent translations may incur in a 30% surcharge.
2. What is considered a normal deadline for a
translation?
Translations of up to 3,000 words have a 48 hours delivery time, while those up to
10,000 words have a 1 week delivery time. The ones above 10,000 words should be
arranged on an individual basis.
A very specialized vocabulary requires additional research time on the subject.
3. How is proofreading charged?
Proofreading is also charged by
word. If you opt for the Advanced
Proofreading, there will be a 30%
surcharge. Urgent proofreading
has a 30% surcharge.
4. How is the interpreting
service charged?
The interpreting service is
charged by the hour, plus
traveling and accommodation
expenses, according to the case.
5. What is the payment method
accepted by TranslatiOnTime?
In general, we require 50%
payment on hiring of services and the
remainer upon receipt of the
services. Payments can be done
through a bank transfer or via PayPal.
6. In which format can the texts
be sent or delivered?
In general, we use MS Office’s
standard formats, especially the
“.doc” format. However, on
request we can work with texts in
different formats.
7. Do you use any CAT - Computer
Aided Translation?
Yes, we do. We use Wordfast,
although we always apply at least
one final human proofreading to assure
the quality of work.
8. How does TranslatiOnTime deal
with confidentiality and security?
We consider those extremely
important matters and give them
careful attention. Only the people
directly involved with the work
have access to its content and to
the client’s name. Firewall,
backups, antivirus tools and
procedures are maintained updated
and working at all times. A
Responsibility Term may be
supplied under request.
9. Is there any kind of
contract?
Yes, there is. On hiring
TranslationtTime you will
receive a document via e-mail with terms,
conditions and details of the
service. See
Terms & Conditions.
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